1)   Parts

ONLY parts supplied by NM Autos will be fitted to your vehicle. Under NO CIRCUMSTANCES will we entertain fitting customer supplied or second-hand parts as this would invalidate our Public Liability Insurance.

2)  Payment terms

Payment is due immediately upon completion of any work carried out. All parts remain property of NM Autos until the invoice is settled IN FULL. We do not offer credit or any kind of flexible payment options. Payment must be made in full upon completion of the work, at which time, we will return your keys to you. Please ensure you have sufficient funds before booking.

On occasion, special order parts totalling more than £300 will need to be paid for in advance.

We do not undertake any works that require payment at a later date by a third party, i.e. warranty/insurance companies. As set out above, all work must be paid for on completion, in full. In the event of carrying out repairs to be paid for by such an entity, payment must be completed by the customer upon completion and then claimed back where possible from said entity.

3) Your booking

Your booking will have a dedicated amount of time to carry out work stated upon booking. If you require additional work, please contact me in advance and where possible we will try to accommodate. “While you have your tools out…” and “While you’re here, can you just…” type additions will unfortunately not be entertained without a prior booking.

Due to demand, it is not always possible to give you an exact time of arrival. Slots will be given on an AM/PM basis, and our technicians will give you as much notice as possible for their arrival time.

 NM Autos reserves the right to cancel any booking with no notice should circumstances dictate. We will always try where possible to make contact to cancel / postpone / reschedule, however from time to time, we are subject to circumstances outside of our control.

4) Missed bookings

If your vehicle is not at the address given for works to be undertaken, a period of 15 minutes will be allowed for the vehicle to be returned for works to be carried out. Outside of this 15-minute window, you will be sent an invoice for the full call out fee.

5) Logistics

Whilst every effort is made to fit in and around your schedule, unfortunately, we can take no responsibility for other appointments, school runs, errands etc for which you may require your vehicle. Please keep in mind when booking that your vehicle is booked in, and in some instances, working to time constraints is not always possible and as such, have alternative arrangements in place. If for any reason you do need to change your booking, please let us know so we can move you to a different slot that suits.

Please be aware, persistent moving of appointments will result in a deposit of £60 being required to secure your booking on the third occasion.

6) Whilst works are undertaken

It is vital that, for Health and Safety purposes, you adhere to the following:

Maintain distance – Sometimes, vehicle repairs can be dangerous. Please be aware that as trained professionals, some repairs can carry an element of risk and to ensure your safety it is imperative you maintain distance to avoid injury.

Do not access your vehicle whilst repairs are being carried out – This could cause serious injury to the mechanic and/or yourself and potentially damage your vehicle. Especially if you switch on the ignition/engine before repairs are complete.

7) Let us concentrate

Whilst we are friendly and more than happy to chat, please do not be offended if you are asked to allow us to get on with the job in hand. A loss of concentration could lead to injury and/or damage to your vehicle.

8) Warranty and Procedures

In the unlikely event that there are issues with our work or the parts have failed, you must notify us immediately and no later than 30 days after the work was completed.  If the issue is due solely to our work or faulty parts, we will rectify the problem at no additional cost to you. Any attempt by you or a third party to rectify the fault will void this warranty.”

9) Limits of Liability

Whilst every care is taken to ensure that we: do not make contact with your upholstery, mitigate against spillages of fluids, and avoid damaging all parts of your vehicle, accidents can happen and it is not uncommon for aging and corroded parts to break as they are removed. The customer accepts that these are part and parcel of the risks involved with vehicle maintenance and does not hold NM Autos responsible or liable for any costs resulting from such incidents.

NM Autos is a trading name of NM Autos Services Ltd (company number 16526066 )